Privacy Policy

LeReve Luxury Stays operates luxury short-term and property management services from Toronto, Ontario, Canada.

• Email: info@lerevestays.com
• Address: 251 Jarvis St, Toronto, ON M5B 0C3, Canada
• Website: lerevestays.com (and related domains)

We act as the organization responsible for personal information described in this policy. Booking platforms (for example Airbnb or similar), payment processors, and social media companies have their own privacy policies for data they control independently.

This policy applies to personal information about:

• Guests and booking parties — people who inquire about, book, stay at, or communicate regarding our properties
• Property owners and portfolio partners — owners, authorized contacts, and related account users of properties we manage
• Portal users — staff, contractors, owners, and others who access our property management portal or related tools
• Website and campaign visitors — people who visit our sites or interact with our ads, pixels, or social profiles
• Messaging contacts — people who message us on WhatsApp, Facebook Messenger, Instagram Direct, email, SMS, or similar channels

The information we collect depends on how you interact with us. We may collect information directly from you, automatically from your devices, from booking or payment partners, from property owners, and from social or messaging platforms when you interact with our business accounts.

3.1 Guests

• Name, email address, phone number, and mailing or billing address
• Government ID or verification details when required for check-in, age verification, or legal compliance
• Booking details (dates, property, number of guests, special requests, preferences)
• Guest names and contact details for additional occupants you provide
• Payment and deposit information (typically processed by payment providers; we may retain limited confirmation, receipt, or dispute data)
• Arrival/departure logistics, vehicle details, access codes usage records, and incident or damage reports
• Reviews, feedback, support tickets, and communication history
• Photos or videos you share with us related to your stay or an issue report

3.2 Property owners

• Name, company name, email, phone number, and mailing address
• Property details, ownership or authorization documents, insurance information, and emergency contacts
• Banking or payout details needed for owner remittances (often via banking or payment partners)
• Portal login credentials, role/permissions, and activity logs
• Financial statements, invoices, maintenance records, and related correspondence
• Tax or business identifiers where required by law or for payment processing

3.3 Website, portal, and device data

• IP address, browser type, device identifiers, operating system, and approximate location
• Pages viewed, referral URLs, session timing, and interaction events
• Cookies, local storage, pixels, and similar technologies (see Section 7)
• Account authentication data, security logs, and error diagnostics

3.4 Social media and messaging platforms (including Meta)

When you interact with LeReve on Facebook, Instagram, WhatsApp, Messenger, or other social/messaging services, we and/or our connected tools may process:

• Identity and profile data — display name, profile photo, username/handle, page or account IDs, language, and timezone where provided by the platform
• Contact identifiers — phone number (WhatsApp), email (if you share it), and platform user IDs used to deliver or thread messages
• Message content — text, voice notes, images, videos, documents, location pins, and other attachments you send to our business accounts
• Conversation metadata — timestamps, delivery/read status, conversation IDs, message direction, and template or campaign identifiers
• Engagement data — comments, reactions, story replies, ad clicks, form leads, click-to-message events, and customer-care tags/labels
• Business tool events — events from Meta Business Tools such as the Meta Pixel, Conversions API, Instagram/Facebook APIs, WhatsApp Business Platform / Cloud API, and webhooks (for example page view, lead, contact, schedule, or purchase events, where configured)
• Public social content — public posts, comments, tags, and reviews associated with our business pages or mentions

Meta Platforms, Inc. and its affiliates process certain data under their own policies when you use their products. See Meta's Privacy Policy and WhatsApp's Privacy Policy. Content you share with our business may be visible to authorized LeReve team members and, where we use them, third-party messaging or CRM providers acting on our behalf.

We process personal information for purposes including:

• Responding to inquiries and managing reservations, check-in, stay support, and check-out
• Operating our property management portal and providing owner reporting, maintenance coordination, and payouts
• Verifying identity, preventing fraud, protecting properties, and enforcing house rules or contracts
• Sending booking confirmations, operational notices, and—where permitted—marketing communications
• Improving our website, portal, guest experience, and internal workflows
• Measuring advertising and messaging performance on Meta and other platforms
• Complying with legal, tax, accounting, insurance, and regulatory obligations
• Establishing, exercising, or defending legal claims

We do not sell personal information. We do not use Meta Platform Data in ways that conflict with Meta's Platform Terms or applicable platform policies.

We may share personal information with:

• Service providers — hosting, IT, CRM, messaging inboxes, analytics, customer support, cleaning, maintenance, and professional advisors, under contractual confidentiality and use limits
• Booking and payment partners — platforms and processors needed to complete reservations and payments
• Property owners — guest and stay information reasonably needed for operations, accounting, insurance, or legal compliance (shared only as appropriate to the relationship)
• Social and messaging platforms — Meta (Facebook, Instagram, WhatsApp, Messenger) and other networks when you interact with us there, or when we use their business tools to send, receive, or measure communications
• Authorities and insurers — when required by law, court order, or to investigate safety, fraud, or damage incidents
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards

As a Canadian organization, we handle personal information in accordance with applicable federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any substantially similar provincial laws that apply. Where we rely on consent, you may withdraw it subject to legal or contractual restrictions and reasonable notice. Where laws outside Canada apply to you (for example GDPR or U.S. state privacy laws), we will honour applicable rights as described in Section 9.

Our website and marketing pages may use cookies, pixels, SDKs, and similar technologies to operate the site, remember preferences, understand traffic, and measure campaigns—including Meta Pixel / Conversions API and comparable tools from other advertising platforms. These technologies may collect device and usage information and associate it with hashed identifiers where configured.

You can control cookies through your browser settings and, where available, platform ad-preference tools. Blocking some cookies may limit site features.

We retain personal information only as long as needed for the purposes described above, including guest and owner relationship management, security, accounting, dispute resolution, and legal retention requirements. Messaging records may be kept for customer service quality, operational continuity, and compliance. When information is no longer required, we delete or de-identify it within a reasonable period, subject to backups and legal holds.

If you request deletion of Meta Platform Data or remove our app's access, we delete that Platform Data promptly and in any event within 90 days, unless applicable law requires us to retain it or it has been aggregated or de-identified so it cannot reasonably be associated with you.

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (see Section 10)
• Withdraw consent for optional processing such as marketing emails
• Opt out of certain targeted advertising cookies or platform settings

To exercise these rights, contact info@lerevestays.com with enough detail for us to verify your request. We may need to retain certain records (for example invoices or incident reports) where the law requires.

All users—including guests, property owners, portal users, and people who message us on Facebook, Instagram, WhatsApp, or other channels—may request deletion of their personal data.

1. Email info@lerevestays.com with the subject line Data Deletion Request.
2. Include your full name, the email/phone/username used with us, the relevant property or booking if applicable, and the platforms involved (for example website account, WhatsApp number, Instagram handle, or Facebook Page messages).
3. We will verify the request, confirm receipt, and delete or de-identify personal data we control, except where retention is required by law, needed to complete a transaction, or necessary to resolve disputes and protect safety or property.

Deleting data we hold does not automatically delete data stored independently by Meta, booking platforms, or payment processors. You may also use those companies' tools to manage or delete data they control, or to remove our business's access to your platform account where applicable.

Our services are directed to adults. We do not knowingly collect personal information from children under 13 (or the higher age required in your jurisdiction) without appropriate authorization. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

Personal information may be stored or processed in Canada and in other countries where our service providers or platform partners operate, including the United States. Those jurisdictions may have different privacy laws. We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure.

Our website and messages may link to third-party sites, apps, or platform features we do not control. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Material changes will be posted on this page and, where appropriate, communicated through our usual channels. Continued use of our services after an update means you acknowledge the revised policy.

For privacy questions, access requests, correction requests, or data deletion requests:

• Email: info@lerevestays.com
• Mail: LeReve Luxury Stays, 251 Jarvis St, Toronto, ON M5B 0C3, Canada

This page is our publicly available Privacy Policy URL for website visitors and for developer / App Dashboard settings on platforms that require one (including Meta).